CASE STUDY
Strengthening Risk & Control Self-Assessment for a U.S. Bank
The home lending business units of a large U.S. bank needed to bring their Risk & Control Self-Assessment (RCSA) program into full alignment with regulatory expectations and internal standards. The organization faced pressure to not only maintain compliance but also to establish a clear, centralized view of risks, controls, and remediation activities across a complex portfolio.
THE PROBLEM
THE SOLUTION
We led the execution of the RCSA program, using ServiceNow (SNOW) as the risk repository to ensure consistency and traceability. This included documenting inherent and residual risks, mapping regulations to business processes, and designing controls to meet regulatory and operational needs. We also recorded control deficiencies, built remediation plans, and established reporting practices that supported both oversight and regulatory attestation.
The bank achieved full compliance with regulatory requirements and internal control standards, backed by an auditable risk repository that improved oversight and streamlined reporting. The strengthened framework enhanced the bank’s ability to demonstrate control effectiveness and reduced compliance risk by ensuring gaps were identified and addressed systematically.
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